Maintenance Care Plans
Our Maintenance Care Plans ensure your WordPress website stays in peak condition. With regular updates, security monitoring, and expert technical support, we keep your site secure, fast, and fully operational. Focus on growing your business while we handle all the essential maintenance tasks to keep your website performing at its best.
Frequently Asked Questions
All the answers you're looking for
If you're new or looking for answers to your questions, this guide will help you learn more about our services and their features.
Getting started
You can start immediately with our WordPress maintenance services. The sign-up process is simple and only takes 5 minutes. After signing up, you will have access to our client portal, where you can immediately request help or support for your WordPress website.
We’ve developed our custom client portal, which provides a WordPress support ticket system, a dashboard with key metrics related to your WordPress website, and other valuable features with a great user experience. One of our team would be happy to run through a demo of our portal. Contact us to arrange at your convenience.
We conduct a complete WordPress website health check audit of your site at onboarding and set up secure offsite backups, 24/7 site security, and uptime monitoring. The audit is shared via a support ticket and lists any issues or recommendations before we start your site maintenance.
What’s included and service details
We use our specially designed WordPress support ticket system for all plan customers instead of phone support. Our 24/7 team of WordPress care plan experts is highly responsive to any support tickets raised, and having the issue detailed and recorded in writing makes it much easier for you and us.
There is no limit on the number of WordPress support tickets you can submit. However, if any requests fall outside your plan’s scope or the time it takes to make the changes you’ve requested is more significant than any inclusive improvement time, we’ll raise an estimate to let you know the cost of completing such work.
For Pro, Business, and Advanced Plan customers, we offer unlimited WordPress bug fixes for the life of your support plan. This means that any fix to your current WordPress website is covered, no matter how big or small.
Yes, if your plan includes website improvement time, this can be used for any kind of WordPress development. If development takes longer than the time included with your plan in the given month, we can provide a quote to complete the development at a very reasonable hourly rate. We’ll never complete any work that falls outside of your WordPress support plan before providing an accurate quote and checking you’re happy to proceed.
General website-level SEO optimization is included for Business and Advanced Plan customers (this does not include in-depth on- or off-page SEO work). After signing up, we run a technical SEO audit on your WordPress website, a 100-point report that scores your WordPress website. We then work on improving and fixing issues to give you a higher score, ensuring your WordPress website is in excellent overall SEO shape to help improve your rankings.
No. We can support your website irrespective of your WordPress website hosting arrangements. We can also manage the migration process from one hosting provider to another and even provide hosting if required.
Yes, support tickets can be raised anytime 24/7. Critical WordPress site issues flagged as high priority are looked into ASAP.
We monitor your WordPress website 24/7/365 and manually log in to check your website once a week with the Advanced Plan (bi-weekly with Business Plan and every month with Pro and Standard plans) and apply any WordPress core, plugin, and theme updates. Unlike other providers that use automated methods to manage updates, our WordPress experts check your website manually to ensure no issues after updates have been applied. If any problem or conflict is found, we work on this until it’s resolved.
For Standard and Pro Plan customers, we take daily cloud backups of your entire WordPress website and database, storing them on our secure cloud server. For Business Plan customers, we take backups every 12 hours; for Advanced Plans, we take backups every hour. We keep 90 days of WordPress backups, so if in the extreme case we needed to restore your website from an earlier backup, we can do this quickly and easily.
WordPress page speed optimization work is included for Business and Advanced Plan customers. We optimize your website for faster loading times and monitor and maintain the speed increase for the life of your plan. We offer an improvement on your Google Core Web Vitals but don’t guarantee they will pass.
We typically install and configure Wordfence, a plugin endpoint firewall and malware scanner. It’s one of the best WordPress security plugins and is also ‘light’, so it does not negatively impact website speed. We can install alternative security plugins that align with specific client preferences. Either way, thanks to comprehensive security monitoring, scans, and backups, you can be confident that your site is secure and safe from hackers and can be quickly restored in the worst-case scenario.
Given the broad spectrum of development and changes that can be made to a WordPress website, it would be impossible to define precisely what is not included in the scope of our support plans. Instead of producing a never-ending list, we have provided several examples of things included with our care plans and examples of work that we DON’T include to provide guidance.
Guidance on work included:
- Adding a new page
- Adding new plugins
- Configuring plugin settings
- Editing existing content (text, images, banners, layout)
- Ensuring your site is responsive (as much as your theme will allow)
- CSS edits and additions
- Widget edits (header, footer, sidebar)
- Install and configure third-party platform connections
Guidance on work NOT included:
- Graphic Design (creation of images or graphics)
- Custom development (PHP, plugins, themes, etc)
- Updating custom code
- Creation of content
- PSD to WordPress
- Modifying plugin code
- API integration that does not currently have guidance documentation
- Configuration within third-party platforms and external sites
Examples
(1)
Included: Build a new page with the content you have provided us in a document with clear instructions on where to include the page on the site, also providing images with relevant copyrights.
Not Included: Ask us to write copy for a new page on your site and find supporting images.
(2)
Included: Recommend, install and configure a Woocommerce shipping plugin to meet your objective.
Not included: Custom development or amending the code of a Woocommerce shipping plugin to meet a complex process requirement.
(3)
Included: Install, configure or fix an Instagram image feed to show on your blog.
Not Included: Investigate a problem and adjust settings within a third-party application such as Instagram.
Do you offer the following
Yes, if you require a WordPress custom development project, which falls outside of the scope of your support plan, we can provide an estimate to carry out any type of custom development work. Please note we don't offer new WordPress site development or design.
Yes, if your company is a nonprofit or a charity we offer a 10% discount off all our WordPress support plans. Please get in touch with our sales team to find out more. time, we’ll raise an estimate to let you know the cost of completing such work.
Yes, we can take care of almost any WordPress website, no matter how complex or custom. If you have an eCommerce, membership, multilingual, advanced functionality or high traffic website, you’ll need either our Advanced plan or speak to us about a Custom plan to meet your specific requirements.
No, we believe an ‘unlimited’ WordPress Support Plan generally doesn’t represent value in the long term for most clients. Instead, we keep our price point low and allow you to pay for additional improvement time only when needed.
Our team is based globally, so we only interact with clients via email, live chat, and support tickets. Our WordPress support team is always available, no matter where you are based or the time of day. We’ve found that having everything in writing reduces the chance of misinterpretation, meaning better overall service delivery. While we don’t offer phone support, rest assured that customer service is our top priority, and you’ll always find contacting us quick, efficient, and professional. We can consider alternative communication methods should you opt for one of our Custom WordPress Support Plans.
No. When we onboard a new WordPress website, we undertake a thorough WordPress site audit, which can often result in significant work completed. As a result, we cannot offer a trial period for WordPress Support Plans, given the nature and volume of work we complete in the early stages of supporting your website.
Our WordPress support plans include an SSL certificate, ensuring your site is always secure. The only exception is hosting providers who do not allow the installation of a third-party SSL; in these cases, you will have to renew the SSL with your WordPress hosting provider.
We can support WordPress Multisite - a “network” of subsites within a single instance of WordPress. For a WordPress Multisite install with simple setups using familiar themes and plugins, we may be able to support such sites under our Advanced plan. However, in most instances, we must assess your Multisite setup and provide a custom-priced subscription. If your website is Multisite, please get in touch with us via the ‘Get Quote’ form and give as much detail as possible on your site setup to allow us to consider an appropriate price point to deliver the support you require.
Our WordPress support plans do not include hosting, but we can provide dedicated WordPress hosting solutions that are tried and tested to improve overall performance and stability. Please get in touch with our sales team for more information about WordPress hosting solutions.
No, we’re focused on being experts in maintaining and supporting WordPress websites only.
We’re happy to negotiate a discount if you require WordPress support plans for multiple websites. We also offer a white-label solution suitable for agencies, freelancers, developers, or other businesses that want to outsource the WordPress maintenance and support of multiple WordPress websites.
There isn’t much our WordPress support team of experts can’t tackle. We’re confident we can meet your objectives when changing your WordPress website. Examples of work we regularly complete include plugin customization, data migration, server setup or migration, custom fields, etc.
No, but we aim to resolve WordPress support tickets as follows:
Business critical - ASAP, High priority - 24 hours or less, Medium priority 48 hours or less, Low Priority 48-72 hours or less.
Site Optimization - 2-5 days, Performance Optimization - 3-7 days.
These are target timeframes. If we deal with an exceptionally high volume of tickets, things may take a little longer, but this is rare.
Yes, but all of our support and ticket responses are in English.
Yes, for Advanced WordPress Support Plan customers. Our team is experienced with the platform and supports many WooCommerce websites.
About us
Our headquarters are on the Isle of Man (an island in the Irish Sea between England and Ireland). Some of our team work out of our offices, while others work remotely in various locations worldwide, ensuring we can always provide a truly 24/7 WordPress support service. Our team comprises many amazing WordPress-passionate people from different countries, cultures, religions, and ethnicities. Our diversity is something we’re proud of at WP Tech Support.
We pride ourselves on delivering regular customer communication. Each time we apply updates and carry out any regular maintenance as per your WordPress support plan level, we will email you to inform you that all the website metrics have been updated and are available to review on the dashboard report within our customer portal.
Yes. You can read all about our WordPress affiliate programme here.
Our team comprises highly experienced front-end, back-end, and full-stack developers and engineers, ensuring we meet client requirements to the highest standards. The technical team is organized by project managers and overseen by our Chief Technology Officer. WP Tech Support’s technical know-how is solid, but we need more to deliver on WordPress websites.
Yes. Our team of WordPress experts is located worldwide to ensure we are always available to support our clients’ websites 24/7/.
We are a great team of WordPress professionals who are passionate about the service we deliver! We support over 1,000 WordPress websites for many clients worldwide, many of whom have left us a glowing review. Quite often in life, you get what you pay for; our proposition structure and price point mean that we can offer an excellent service at a fantastic value.
What happens if
We will notify you if you use all of your inclusive website improvement time (only available with Pro, Business, and Advanced Plans). Additional improvement/development time can be purchased in 30-minute blocks from your WP Tech Support client portal. The dashboard within the portal also shows the remaining improvement time left in each month.
If you’re an existing plan customer, we will advise you if a plugin on your website is no longer supported or compatible with the latest version of WordPress. We will advise on a course of action to remedy this, as depreciated plugins can be a significant security risk.
You can upgrade your support plan at any time. Downgrades can only be applied after the minimum three-month term and should be requested via a support ticket. You can view our terms of service here.
Suppose you’re an existing Pro, Business, or Advanced Plan customer. In that case, we prioritize the issue and remove any malware or malicious code to get your WordPress website back running as usual as soon as possible. We monitor all customer websites 24/7/365 and will alert you if an issue is detected.
No, we need to ensure our team is available to service all our clients’ websites promptly and fairly, which wouldn’t be possible if inclusive improvement time rolled over. Should you require additional website improvement time within a given month, you can always purchase such time at a very reasonable cost.
Payment and Cancellation
We ask for a three-month commitment from you due to the significant work we undertake when onboarding a site. Our business model and pricing are based on the trust of building a long-term partnership to look after your website for a very affordable monthly fee. If you are unsatisfied with our service within the initial three months, please raise this with our management team. We will be happy to discuss your concerns and identify an amicable resolution.
WordPress Support Plan payments are collected automatically via PayPal’s recurring payment facility every 30 days. When you sign up for your WordPress Support Plan, you can pay directly by debit/credit card or via your PayPal account.
Contact Us
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Maintenance Care Plans
Our Maintenance Care Plans ensure your WordPress website stays in peak condition. Focus on growing your business while we handle all the essential maintenance tasks to keep your website performing at its best.
Frequently Asked Questions
Discover VMaintain: Your Guide to Our Services and Features
Explore our platform's FAQ section to gain insights into VMaintain's comprehensive range of services, including maintenance care plans, support options, and more.
Getting started:
To get started, visit our website or contact our support team. We will help you choose the plan that best fits your needs and guide you through the sign-up process.
We’ve created a custom client portal that offers a comprehensive WordPress support ticket system, a dashboard displaying key metrics for your WordPress website, and numerous other valuable features, all designed for an exceptional user experience. Our team is available to provide a demo at your convenience. Contact us to schedule a session.
We conduct a complete WordPress website health check audit of your site at onboarding and set up secure offsite backups, 24/7 site security, and uptime monitoring. The audit is shared via a support ticket and lists any issues or recommendations before we start your site maintenance.
What is Maintenance Care Plans and how it will help:
Our Maintenance Care Plans ensure your WordPress website remains in top condition. With regular updates, security monitoring, and expert technical support, we keep your site secure, fast, and fully operational.
The Maintenance Care Plans include regular updates, 24/7 security monitoring, performance optimization, and expert technical support. We handle all essential maintenance tasks to keep your website running smoothly.
We perform regular updates to your WordPress core, themes, and plugins to ensure compatibility and security. These updates help keep your site secure and functioning correctly.
We provide continuous security monitoring to detect and address potential threats. This includes malware scanning, firewall setup, and real-time alerts to ensure your website remains secure.
Maintenance tasks are performed on a regular schedule, typically weekly or monthly, depending on your specific plan. Critical updates and security patches are applied as soon as they are available.
No. We can support your website irrespective of your WordPress website hosting arrangements. We can also manage the migration process from one hosting provider to another and even provide hosting if required.
If you need immediate assistance, our technical support team is available to help. You can reach out to us through our client portal or contact us directly for urgent issues.
In the event of downtime, our monitoring system will alert us immediately. Our team will investigate and resolve the issue as quickly as possible to minimize disruption to your site.
Yes, support tickets can be raised anytime 24/7. Critical WordPress site issues flagged as high priority are looked into ASAP.
We monitor your WordPress website 24/7/365 and manually log in to check your website once a week with the Advanced Plan (bi-weekly with Business Plan and every month with Pro and Standard plans) and apply any WordPress core, plugin, and theme updates. Unlike other providers that use automated methods to manage updates, our WordPress experts check your website manually to ensure no issues after updates have been applied. If any problem or conflict is found, we work on this until it’s resolved.
For Standard and Pro Plan customers, we take daily cloud backups of your entire WordPress website and database, storing them on our secure cloud server. For Business Plan customers, we take backups every 12 hours; for Advanced Plans, we take backups every hour. We keep 90 days of WordPress backups, so if in the extreme case we needed to restore your website from an earlier backup, we can do this quickly and easily.
WordPress page speed optimization work is included for Business and Advanced Plan customers. We optimize your website for faster loading times and monitor and maintain the speed increase for the life of your plan. We offer an improvement on your Google Core Web Vitals but don’t guarantee they will pass.
We typically install and configure Wordfence, a plugin endpoint firewall and malware scanner. It’s one of the best WordPress security plugins and is also ‘light’, so it does not negatively impact website speed. We can install alternative security plugins that align with specific client preferences. Either way, thanks to comprehensive security monitoring, scans, and backups, you can be confident that your site is secure and safe from hackers and can be quickly restored in the worst-case scenario.
Given the broad spectrum of development and changes that can be made to a WordPress website, it would be impossible to define precisely what is not included in the scope of our support plans. Instead of producing a never-ending list, we have provided several examples of things included with our care plans and examples of work that we DON’T include to provide guidance.
Guidance on work included:
- Adding a new page
- Adding new plugins
- Configuring plugin settings
- Editing existing content (text, images, banners, layout)
- Ensuring your site is responsive (as much as your theme will allow)
- CSS edits and additions
- Widget edits (header, footer, sidebar)
- Install and configure third-party platform connections
Guidance on work NOT included:
- Graphic Design (creation of images or graphics)
- Custom development (PHP, plugins, themes, etc)
- Updating custom code
- Creation of content
- PSD to WordPress
- Modifying plugin code
- API integration that does not currently have guidance documentation
- Configuration within third-party platforms and external sites
Examples
(1)
Included: Build a new page with the content you have provided us in a document with clear instructions on where to include the page on the site, also providing images with relevant copyrights.
Not Included: Ask us to write copy for a new page on your site and find supporting images.
(2)
Included: Recommend, install and configure a Woocommerce shipping plugin to meet your objective.
Not included: Custom development or amending the code of a Woocommerce shipping plugin to meet a complex process requirement.
(3)
Included: Install, configure or fix an Instagram image feed to show on your blog.
Not Included: Investigate a problem and adjust settings within a third-party application such as Instagram.
You can track all maintenance activities through our client portal. The dashboard provides detailed reports and updates on the tasks performed and the overall health of your website.
Do you offer the following in comprehensive support plans:
Yes, if you require a WordPress custom development project, which falls outside of the scope of your support plan, we can take any of the support plan to carry out any type of custom development work. Please note we don't offer new WordPress site development or design.
Our Comprehensive Support Plans are designed to offer tailored, reliable, and efficient support for your WordPress website. These plans include flexible blocks of hours that can be used for custom WordPress feature development or any necessary changes to your site.
The flexible blocks of hours included in our Comprehensive Support Plans can be allocated for various tasks such as custom development, feature enhancements, design changes, and any other modifications your WordPress site may need.
No, we believe an ‘unlimited’ WordPress Support Plan generally doesn’t represent value in the long term for most clients. Instead, we keep our price point low and allow you to pay for additional improvement time only when needed.
You can request custom development or changes through our client portal. Simply create a support ticket detailing your requirements, and our team will get to work using the hours from your plan.
No. When we onboard a new WordPress website, we undertake a thorough WordPress site audit, which can often result in significant work completed. As a result, we cannot offer a trial period for WordPress Support Plans, given the nature and volume of work we complete in the early stages of supporting your website.
Unused hours in your support plan can roll over to the next month, ensuring you get the most value from your plan. Specific details about rollover hours will be provided when you sign up.
You can track the hours you've used through our client portal. The dashboard provides a clear overview of the hours allocated, used, and remaining in your support plan.
Our Comprehensive Support Plans are designed to be flexible, with no minimum commitment period required. You can choose the plan that best fits your needs and adjust or cancel it as necessary.
Yes, the hours in your support plan can be used for any type of WordPress support, including troubleshooting issues, performing updates, optimizing performance, and developing new features.
There are no specific limitations on the types of tasks. Our team is equipped to handle a wide range of WordPress-related requests, from minor tweaks to major feature development.
We’re happy to negotiate a discount if you require WordPress support plans for multiple websites.
There isn’t much our WordPress support team of experts can’t tackle. We’re confident we can meet your objectives when changing your WordPress website. Examples of work we regularly complete include plugin customization, data migration, server setup or migration, custom fields, etc.
We strive to address all support requests promptly. The exact response and resolution times may vary depending on the complexity of the request, but we prioritize efficient and timely service.
Yes, but all of our support and ticket responses are in English.
Yes, for Advanced WordPress Support Plan customers. Our team is experienced with the platform and supports many WooCommerce websites.
To get started, sign up through our website or contact our support team. We'll guide you through the process and help you choose the plan that best suits your WordPress website's needs.
About us:
Our headquarters are in Bangalore and Pune. While some of our team members work from these offices, others operate remotely from various locations around the world. This setup enables us to offer continuous 24/7 WordPress support.
We pride ourselves on delivering regular customer communication. Each time we apply updates and carry out any regular maintenance as per your WordPress support plan level, we will email you to inform you that all the website metrics have been updated and are available to review on the dashboard report within our customer portal.
VMaintain provides a range of services to cater to diverse maintenance needs:
- Maintenance Care Plans: Tailored plans that cover regular inspections, preventive maintenance, and emergency repairs for equipment and systems.
- Support Plans: Dedicated plans offering priority support, rapid response times, and ongoing assistance to resolve technical issues promptly.
- Support Services: On-demand technical support, troubleshooting, and maintenance expertise available to address immediate concerns and ensure system uptime.
Our team comprises highly experienced front-end, back-end, and full-stack developers and engineers, ensuring we meet client requirements to the highest standards. The technical team is organized by project managers and overseen by our Tech Lead.
By choosing VMaintain, businesses can:
- Increase operational efficiency with regular maintenance and timely support.
- Reduce costs associated with unexpected downtime and emergency repairs.
- Enhance reliability and performance of equipment and systems.
VMaintain serves a wide range of clients, including commercial enterprises, industrial facilities, residential properties, and institutions needing reliable maintenance and support solutions. Whether you manage a single property or multiple locations, our tailored services can meet your specific needs effectively.
VMaintain's Expert Services Plans:
VMaintain's Expert Services Plans offer a suite of specialized services tailored to meet the diverse needs of your WordPress website. You can purchase one or more of these services to create a support package that perfectly aligns with your specific requirements.
he Expert Services Plans include a variety of specialized services such as one-time fixes, speed optimization, malware removal, and SEO optimization, among others.
Yes, our Expert Services Plans are designed to cater to all types of WordPress websites, regardless of size or complexity. Whether you run a small blog or a large e-commerce site, our services can be tailored to meet your needs.
To request a one-time fix, simply contact our support team or use the client portal to create a support ticket detailing the issue you need resolved. Our experts will address the problem promptly.
The timeline for results varies depending on the service. For example, one-time fixes and malware removal are typically resolved quickly, while SEO optimization and speed improvements may take some time to show their full benefits. Our team will provide you with an estimated timeline when you request a service.
Payment and Cancellation:
VMaintain accepts various payment methods, including credit cards, debit cards, and bank transfers for your convenience. Payments can be made securely online through our website.
VMaintain accepts various payment methods, including credit cards, debit cards, and bank transfers for your convenience. Payments can be made securely online through our website.
Frequently Asked Questions
Discover VMaintain: Your Guide to Our Services and Features
Explore our platform's FAQ section to gain insights into VMaintain's comprehensive range of services, including maintenance care plans, support options, and more.
Beginning your journey to the platform?
To get started, visit our website or contact our support team. We will help you choose the plan that best fits your needs and guide you through the sign-up process.
We’ve created a custom client portal that offers a comprehensive WordPress support ticket system, a dashboard displaying key metrics for your WordPress website, and numerous other valuable features, all designed for an exceptional user experience. Our team is available to provide a demo at your convenience. Contact us to schedule a session.
Once you sign up for a WordPress support plan, you will receive a welcome email with detailed instructions on how to get started. This email will include your account login information, a guide to our support portal, and an overview of the services included in your plan. Our team will then perform an initial assessment of your website to identify any immediate issues and begin optimizing your site for performance and security. You will also have access to our support team for any questions or assistance you need moving forward.
What is Maintenance Care Plans and how it will help:
Our Maintenance Care Plans ensure your WordPress website remains in top condition. With regular updates, security monitoring, and expert technical support, we keep your site secure, fast, and fully operational.
The Maintenance Care Plans include regular updates, 24/7 security monitoring, performance optimization, and expert technical support. We handle all essential maintenance tasks to keep your website running smoothly.
We perform regular updates to your WordPress core, themes, and plugins to ensure compatibility and security. These updates help keep your site secure and functioning correctly.
We provide continuous security monitoring to detect and address potential threats. This includes malware scanning, firewall setup, and real-time alerts to ensure your website remains secure.
Maintenance tasks are performed on a regular schedule, typically weekly or monthly, depending on your specific plan. Critical updates and security patches are applied as soon as they are available.
While the choice of WordPress hosting provider may not directly affect the support services we offer, it can influence certain aspects of your website's performance and troubleshooting. We can assist with general WordPress issues regardless of your hosting provider. However, if you encounter issues specific to your hosting environment, it's helpful to know your provider so we can tailor our support accordingly. If you have any concerns or need assistance related to your hosting provider, feel free to reach out, and we'll do our best to help.
If you need immediate assistance, our technical support team is available to help. You can reach out to us through our client portal or contact us directly for urgent issues.
In the event of downtime, our monitoring system will alert us immediately. Our team will investigate and resolve the issue as quickly as possible to minimize disruption to your site.
Yes, you can submit a WordPress support ticket at any time, 24/7. Our support portal is available around the clock, ensuring you can reach out for assistance whenever you need it. Once your ticket is submitted, our team will promptly review and address your issue as soon as possible.
- Monitor Updates: Continuously monitor for new updates to WordPress core, themes, and plugins.
- Test Updates: Thoroughly test updates in a staging environment before applying them to the live site to avoid any potential issues.
- Apply Updates: Implement updates promptly after successful testing to ensure that your site benefits from the latest features, improvements, and security patches.
- Backup: Perform regular backups before applying updates to safeguard your site’s data and allow for recovery if needed.
For Standard and Pro Plan customers, we take daily cloud backups of your entire WordPress website and database, storing them on our secure cloud server. For Business Plan customers, we take backups every 12 hours; for Advanced Plans, we take backups every hour. We keep 90 days of WordPress backups, so if in the extreme case we needed to restore your website from an earlier backup, we can do this quickly and easily.
- Caching: Implementing sophisticated caching mechanisms to store frequently accessed data, thereby reducing server load and expediting page delivery.
- Image Optimization: Employing strategies to compress and resize images, minimizing file sizes without compromising quality to accelerate page loading.
- Minification: Streamlining CSS, JavaScript, and HTML files by removing unnecessary code to reduce file sizes and improve load speeds.
- Content Delivery Network (CDN): Utilizing a CDN to distribute website content across multiple global servers, enhancing load times for users irrespective of their geographical location.
- Database Optimization: Conducting regular maintenance and optimization of the database to improve query performance and overall site efficiency.
- Regular Updates: We consistently update WordPress core, themes, and plugins to protect against vulnerabilities.
- Security Plugins: We utilize advanced security plugins to monitor and defend against potential threats.
- Firewalls and Malware Scanning: We implement firewalls and conduct regular malware scans to detect and prevent attacks.
- Data Backups: We perform regular backups to ensure that your data can be restored quickly in the event of an issue.
- Access Controls: We manage user roles and permissions meticulously to minimize unauthorized access.
- Feature Enhancements: Adding new functionalities or improving existing features to meet evolving business needs.
- Design Adjustments: Making modifications to the website’s design and layout to enhance user experience and align with branding updates.
- Performance Optimization: Implementing improvements to enhance website speed and performance, including code optimization and resource management.
- Bug Fixes: Identifying and resolving any issues or bugs that arise to ensure the website operates smoothly.
- Security Updates: Addressing vulnerabilities and implementing security enhancements to protect your site from threats.
You can track all maintenance activities through our client portal. The dashboard provides detailed reports and updates on the tasks performed and the overall health of your website.
Do you offer the following in comprehensive support plans:
Our Comprehensive Support Plans are designed to offer tailored, reliable, and efficient support for your WordPress website. These plans include flexible blocks of hours that can be used for custom WordPress feature development or any necessary changes to your site.
The flexible blocks of hours included in our Comprehensive Support Plans can be allocated for various tasks such as custom development, feature enhancements, design changes, and any other modifications your WordPress site may need.
- Custom Theme Development: Crafting tailored WordPress themes that reflect your brand identity and meet your strategic goals.
- Plugin Development: Designing and developing specialized plugins to extend the functionality of your WordPress site according to your requirements.
- System Integrations: Seamlessly integrating third-party tools, APIs, and services to enhance your website’s capabilities and performance.
- Performance Enhancements: Implementing custom solutions to optimize site speed and efficiency, tailored to your unique needs.
- Website Migration: Managing and customizing the migration of your site from other platforms to WordPress, ensuring a smooth and effective transition.
You can request custom development or changes through our client portal. Simply create a support ticket detailing your requirements, and our team will get to work using the hours from your plan.
No. When we onboard a new WordPress website, we undertake a thorough WordPress site audit, which can often result in significant work completed. As a result, we cannot offer a trial period for WordPress Support Plans, given the nature and volume of work we complete in the early stages of supporting your website.
Unused hours in your support plan can roll over to the next month, ensuring you get the most value from your plan. Specific details about rollover hours will be provided when you sign up.
You can track the hours you've used through our client portal. The dashboard provides a clear overview of the hours allocated, used, and remaining in your support plan.
Our Comprehensive Support Plans are designed to be flexible, with no minimum commitment period required. You can choose the plan that best fits your needs and adjust or cancel it as necessary.
Yes, the hours in your support plan can be used for any type of WordPress support, including troubleshooting issues, performing updates, optimizing performance, and developing new features.
There are no specific limitations on the types of tasks. Our team is equipped to handle a wide range of WordPress-related requests, from minor tweaks to major feature development.
We strive to address all support requests promptly. The exact response and resolution times may vary depending on the complexity of the request, but we prioritize efficient and timely service.
Yes, we offer comprehensive management services for WooCommerce websites. Our expertise covers all aspects of WooCommerce operations, including:Store Setup: Configuring and launching WooCommerce stores, including product management, payment processing, and shipping settings.
Customization: Designing and modifying your WooCommerce store to fit your brand’s identity and enhance the customer experience.
Performance Optimization: Implementing improvements to boost site speed and efficiency, ensuring a seamless shopping experience.
Security Management: Enforcing security protocols to safeguard your online store against potential threats and vulnerabilities.
Ongoing Support: Providing continuous support and maintenance, including updates and troubleshooting, to ensure your store operates smoothly.
We collaborate with you to ensure your WooCommerce site is effectively managed and aligned with your business goals.
To get started, sign up through our website or contact our support team. We'll guide you through the process and help you choose the plan that best suits your WordPress website's needs.
Who We Are
Our WordPress support team is headquartered in Bangalore and Pune. In addition to our office-based staff, we have team members working remotely from various global locations. This structure allows us to provide uninterrupted, 24/7 support for your WordPress needs. Our distributed team ensures that no matter where you are, you'll receive timely and effective assistance. We pride ourselves on our ability to deliver high-quality support around the clock, tailored to meet your specific requirements.
VMaintain provides a range of services to cater to diverse maintenance needs:
- Maintenance Care Plans: Tailored plans that cover regular inspections, preventive maintenance, and emergency repairs for equipment and systems.
- Support Plans: Dedicated plans offering priority support, rapid response times, and ongoing assistance to resolve technical issues promptly.
- Support Services: On-demand technical support, troubleshooting, and maintenance expertise available to address immediate concerns and ensure system uptime.
Our support team is available 24/7 for emergency issues. Regular support hours are Monday to Friday, 9 AM to 6 PM.
Our team consists of highly skilled front-end, back-end, and full-stack developers and engineers. This diverse expertise ensures that we meet client requirements with the highest level of professionalism and quality. Our technical operations are efficiently managed by project managers and supervised by our Tech Lead. We stay updated with the latest WordPress developments and best practices to deliver cutting-edge solutions. Additionally, our team undergoes regular training to continually enhance their skills and stay ahead of industry trends.
By choosing VMaintain, businesses can:
- Increase operational efficiency with regular maintenance and timely support.
- Reduce costs associated with unexpected downtime and emergency repairs.
- Enhance reliability and performance of equipment and systems.
VMaintain serves a wide range of clients, including commercial enterprises, industrial facilities, residential properties, and institutions needing reliable maintenance and support solutions. Whether you manage a single property or multiple locations, our tailored services can meet your specific needs effectively.
VMaintain's Expert Services Plans:
VMaintain's Expert Services Plans offer a suite of specialized services tailored to meet the diverse needs of your WordPress website. You can purchase one or more of these services to create a support package that perfectly aligns with your specific requirements.
he Expert Services Plans include a variety of specialized services such as one-time fixes, speed optimization, malware removal, and SEO optimization, among others.
Yes, our Expert Services Plans are designed to cater to all types of WordPress websites, regardless of size or complexity. Whether you run a small blog or a large e-commerce site, our services can be tailored to meet your needs.
To request a one-time fix, simply contact our support team or use the client portal to create a support ticket detailing the issue you need resolved. Our experts will address the problem promptly.
The timeline for results varies depending on the service. For example, one-time fixes and malware removal are typically resolved quickly, while SEO optimization and speed improvements may take some time to show their full benefits. Our team will provide you with an estimated timeline when you request a service.
Payment and Cancellation:
VMaintain accepts various payment methods, including credit cards, debit cards, and bank transfers for your convenience. Payments can be made securely online through our website.
VMaintain accepts various payment methods, including credit cards, debit cards, and bank transfers for your convenience. Payments can be made securely online through our website.
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